If you’re not totally enchanted with your Melos, your orders are eligible for a refund, store credit, or exchange if returned within 30 days of delivery.
Print and Complete the Return/Exchange form and enclose it with the merchandise.
When exchanging items, be sure to indicate your top three replacement choices including quantity, color, size, and style.
Melodia Designs will fill your exchange request according to available inventory.
Items must be unworn, unwashed, with all original tags and accessories attached. Sale, discounted, and special order items that are marked FINAL SALE are not eligible for refund, exchange, or store credit.
Refunds, credits, & exchanges are typically processed within 3 business days of receipt.
Shipping charges are NOT reimbursed for returned purchases.
If your purchase included a coupon code that activated discounts and/or free shipping as a result of the number of items purchased, those benefits are nullified if, because of your return, your order no longer meets the promotion's guidelines. Your refund/credit will be adjusted accordinlgy.
All Returns Must Meet the Following Requirements.
* Merchandise must be returned within 30 days of receiving your order.
* Merchandise must be unworn, unwashed, and free of any alterations or damages.
* Merchandise must have all tags, including any Melodia Designs hangtags, attached.
* All purchases of undergarments are final.
* Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
* We do not provide exchanges for International orders at this time.
* Final Sale purchases are not redeemable for any type of store credit, exchange, or refund.
* All Sale items are FINAL SALE purchases; any item purchased at a discounted price is FINAL SALE.
(This excludes full-priced items purchased with a coupon code.)
If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse, or damage.
Any additional questions? Please contact us at email@example.com.
In the case of an Exchange, For Domestic Orders:
Please enclose returned shipping fees as follows:
- $10.00 CASH or Money Order for one item and $3.00 for each additional item.
**we do not accept personal checks.**
Send all exchanges to:
2494 Haller St.
San Diego, CA 92104
*If you receive a damaged item please contact us for exchange instructions.*
email: firstname.lastname@example.org or call: 619-606-8313
VIEW & PRINT EXCHANGE FORM
International customers are responsible for any additional customer taxes and/or tariffs placed on packages at Customs. These taxes and/or tariffs vary from country to country.
We do not provide exchanges or reimburse return and/or undeliverable shipping charges for International orders at this time.
We only charge sales tax on orders being shipped to California addresses. Based on Constitutional guidelines for interstate commerce, states can only require companies to collect sales tax in states where they have business operations. Sales tax will be applied at a rate of 7.75% to subtotal + S&H charges.
Forms of Payment
We proudly accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL.
Shipping Method and Charges
We proudly ship via USPS & UPS. Please note that UPS does NOT ship to P.O. Boxes. Please contact us if you need expedited shipping.
UPS RATES FOR MELODIA SHIPPING
ONE DAY –
We offer UPS Next Day Air Saver – by 3:00pm or 4:30pm the next business day to commercial destinations.
- End of day for residential (8:00pm)
Customer must call for this service. Not guaranteed.
TWO DAYS –
We offer UPS 2ND Day Air – by end of the second business day.
In the 48 states
THREE DAYS –
We offer UPS 3 Day Select – by end of the third business day.
In 48 states
ONE to FIVE DAYS –
We offer UPS Ground – Day-definite delivery.
To all 50 states and Peurto Rico
TWO to FIVE DAYS –
We offer UPS Worldwide Expedited – Day-definite service to more than 60 countries and territories.
-2 business days to Canada
-3 business days to Mexico
-3 to 4 business days to Europe
-4 to 5 business days to Asia and Latin America
Our Shipping Policy
Most items ship within or up to three business days , pending availability and credit verification (M-F), (Please note that we usually SHIP within three business days, not DELIVER within three business days). Saturday and Sunday will begin processing on the following Monday.
MelodiaDesigns.com will contact you with a follow-up email and/or phone call if the merchandise you have selected is not currently in stock or if we need to confirm availability or offer an alternative item.
We use U.P.S. for shipping. Transit time depends on the recipient's location and the method of shipping selected
Only business days are counted in transit time.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS. If delivery of a package is refused, rejected, or returned for delivery failure or any reason, we reserve the right to charge your credit card for both outbound and inbound shipping charges as well as any additional charges that we incur as a result.