Privacy policy

Privacy Policy

Updated November 2025

At Melodia Designs, your privacy isn’t just protected—it’s cherished. We value the trust you place in us, and we’re committed to safeguarding your personal information with care, intention, and integrity.

This policy outlines how we collect, use, and protect your information when you interact with our website and services.

💫 What We Collect

When you shop with us or connect through our forms, we may collect:

Your name, email address, shipping & billing address
Payment details (processed securely via Shopify or other trusted platforms)
Order history & customer notes
IP address, browser details, and device type (to help us improve your experience)
Text message or email preferences
Any messages you send to our support team

We only collect the information needed to fulfill your order, provide support, or enhance your experience with us.

If you log in via Facebook, we collect your name, email address, and profile picture from your Facebook account (subject to your permissions).

🤝 How We Use It

We use your information to:

Process and ship your orders
Respond to your questions or customer service requests
Send order updates, restocks, and promotions (only if you opt in)
Improve site functionality and personalize your experience
Comply with legal obligations

We will never sell or rent your personal data to third parties.

Using Facebook Login and Meta Tools

If you choose to log in or create an account using Facebook Login, we receive certain information from your Facebook profile, such as your name, profile picture, and email address (depending on your permissions). We use this information only to authenticate your identity, simplify your sign-in process, and personalise your experience on our website.

We do not post to your Facebook account or access your friends list or any other personal data unless you have explicitly granted permission. You may revoke this access at any time through your Facebook account settings.

When you use Facebook Login or interact with features that rely on Meta tools (for example, the Meta Pixel), some usage information may be shared with Meta Platforms, Inc. to help us measure and improve our services, and to show you relevant content or ads. This sharing is governed by Meta’s own privacy policy, which you can review at https://www.facebook.com/policy.

If you disconnect your Facebook account or delete our app from your Facebook settings, we will automatically remove the associated Facebook Login data from our systems within 30 days, unless we are required to retain it for legal or transactional purposes (for example, an active order). You can also request deletion at any time by contacting us at service@melodiadesigns.com with the subject line “Facebook Data Deletion Request.”

🛠 Sharing with Trusted Partners

To deliver the best experience possible, we work with trusted service providers—like Shopify, email/text platforms, and shipping carriers. These partners help us process orders, manage communications, and optimize your shopping experience.

All third-party partners are required to treat your data with confidentiality and care.

📲 SMS / Text Messaging

By opting into SMS updates (during checkout or through a form), you consent to receive messages related to your orders, reminders, and special offers.

Consent is not a condition of purchase
You can opt out at any time by replying “STOP”
Standard message/data rates may apply

🍪 Cookies & Analytics

We use cookies and third-party tracking tools to:

Remember your site preferences
Analyze website traffic and usage
Display personalized promotions and advertising

We may use services like Google Analytics or Meta (Facebook/Instagram) Pixel to enhance your experience. You may disable cookies in your browser settings at any time.

We use the Meta (Facebook) Pixel and related tools to understand how visitors interact with our website and to improve advertising relevance.

🛡️ Your Privacy Rights

Depending on your location, you may have the right to:

Access or request a copy of your personal data
Update or correct information
Request deletion of your information
Opt out of marketing communications

To exercise any of these rights, contact us at service@melodiadesigns.com.

📍 California residents may be entitled to additional protections under the CCPA.
🇪🇺 EU/UK residents’ rights are protected under the GDPR.

If you have signed in with Facebook, you can remove access by deleting the connection in your Facebook settings, which will also trigger deletion of your Facebook-related data from our systems.

🔄 Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here. Please check back occasionally to stay informed.

✨ Let’s Stay Connected

Have questions or concerns?
We’re always here to help—email us at service@melodiadesigns.com and we’ll get back to you within 24–48 hours, often sooner.

We’re honored to be part of your journey and committed to making your experience with Melodia Designs as secure, soulful, and seamless as possible.